Our Frequently Asked Questions

At Willy’s, we press up to 48 varieties of apples from our 300-year-old orchards. The juice is first fermented into cider, then transformed by live Mother bacteria into vinegar, before being matured in oak casks

The “Mother” is the strands of protein and friendly bacteria that form during fermentation. In Willy’s ACV, she remains intact as golden-brown strands, keeping the vinegar raw and live.

ACV has antimicrobial and antioxidant effects. Many people drink it daily to support gut health and immunity

Dilute 25ml in water, take part in the 60-day challenge, or add it to meals, drinks and sauces. Some also use it as a hair rinse or skin steam cleanse

Customers report improved digestion, reduced bloating, weight management support, and balanced blood sugar.

There’s no scientific proof, but some people find it helps with joint stiffness and inflammation. Our Honey & Turmeric ACV is a popular choice for this.

It’s sour, sharp, and appley with fruity acidity. Flavoured varieties, like Honey & Turmeric, add earthy or sweet notes.

Yes - Willy’s ACV is raw and unfiltered, making it a natural probiotic food

It may act as a natural anti-inflammatory. Our Honey & Turmeric blend enhances this benefit.

It can act as a natural toner or cleanser, balancing skin pH, exfoliating, and supporting clearer skin.

Accounts are only created if you place (or have historically placed) an order containing a subscription. The customer gets a Skio-powered portal (either through their Shopify account or a passwordless login link) where they can see subscription details, pause, skip, cancel, swap products, etc.

One-time orders are treated as standard Shopify orders. Customers will get an order confirmation email, and they can track their delivery from there, but Skio does not create a customer portal just for one-time purchases.

Providing you have an account,

Yes, log into your account to update your address, payment details, or subscription preferences.

Providing you have had a subscription order and therefore have an account, you can log into your account and click “Order History” to see previous purchases.

Yes - subscribers save 10% on every order plus enjoy free UK shipping on any orders containing subscription items. Whereas onetime purchase orders have free P&P over £50+.

Yes. You can pause, skip, cancel, or update your order anytime from your Willy’s ACV account.

Yes, you can swap flavours or sizes easily through your account dashboard.

No - our subscriptions are intended to be flexibility around your desired usage and you can cancel at any time.

Links to manage your subscription are included in your order confirmation emails, or log in to your account.

Standard delivery (3–5 days) is free on subscriptions and orders over £50. For orders under £50 P&P is £5.99.

Currently no. If you order before 1pm Monday–Thursday. Orders placed after 1pm on Thursday should arrive the following Monday.

If your items arrive damaged or faulty, contact us within 30 days at willy@willysacv.com and we’ll refund or replace them.

Yes - once your order ships you’ll receive tracking information by email.

Contact us as soon as possible at willy@willysacv.com. If the order hasn’t shipped, we’ll update it.

Yes - we offer subscription savings, seasonal promotions, and curated bundles.

Check your card details and balance, then try again. If the issue continues, contact us.

No - only one discount code can be applied per order.